FAQ

Straight answers to real questions.

The questions we actually get asked, answered without jargon. Organized into six sections.

01

General service information

Who is your ideal client?

A small business owner located in the USA with no foreign owners or foreign investments, earning between $50,000 and $500,000 in net income.

Can I use individual services outside of your service packages?

Year-end tax preparation is available standalone. Setup assistance is only available within our packages.

How fast do you respond to messages?

We endeavor to respond to all messages within 24 to 48 hours.

Do you have a physical office location?

We're a fully remote organization. We operate via phone, email, and our TaxDome client platform.

Do you serve clients in other states?

We serve clients in many cities and states across the US, with the exception of New York City.

02

Client specifics & requirements

My net income is outside the $50K-$500K range. Can you still help?

Yes. The income range is our specialty sweet spot, but our services are available outside it too.

I have foreign investments. Can you help me?

Our primary focus excludes foreign owners and foreign investments. We may be able to provide referrals to specialists.

Can you assist a business earning less than $50,000 per year?

Yes, even though typical client earnings exceed this threshold.

Can you assist a business owner with rental properties?

Yes. We establish bookkeeping for rentals and ensure correct tax reporting.

Can you set up a new business for me?

We provide setup advice but do not handle state registration, we're accountants, not attorneys.

03

Bookkeeping & financial management

How can your bookkeeping service benefit my business?

An up-to-date view of your financials enables informed decisions and optimizes tax strategy.

How does your payroll management work?

We partner with Gusto to ensure compliance with government registrations and deadlines.

What is included in your Peace-of-Mind Guarantee?

We cover penalties and interest that result from our mistakes. It also includes audit defense.

Do you support invoicing / AR / AP functions?

We don't directly cover these. We offer guidance for accurate recording.

What bookkeeping software do you use?

Our preferred software is QuickBooks Online. We specialize in it for consistency and service quality.

Can you help if I don't have any bookkeeping setup yet?

Yes. We've helped numerous clients through a stress-free setup process.

How long does it take to tidy up my bookkeeping?

Generally 1 to 3 weeks per year of catch-up, once we have access and statements.

Can you help me interpret my financial statements?

We don't offer financial statement analysis or forecasting, but we help clients understand their financials.

Can you assist me with retirement savings?

We don't provide personal financial planning. We guide on the tax-saving aspects of retirement plans.

04

Tax preparation, planning & strategies

How do I schedule my free one-hour consultation?

Fill out the form on our landing page with your name, email, business description, and preferred contact time.

What tax preparation and planning services do you offer?

Complete Income Tax Preparation, Strategic Tax Planning, Bookkeeping, Quarterly Reviews, Payroll Management, Round-the-Clock Support, and our Peace-of-Mind Guarantee.

Do you assist with filing tax extensions?

Yes. Clients who engage us before deadlines get free extensions, and we identify any required payments.

How long does tax return preparation take?

An average of two weeks, when clients respond promptly. Some are completed within a week.

Can I file as an S-corp for the previous year if I forgot to file Form 2553?

It depends on the specifics. We'll discuss it during your free consultation.

Do you offer tax strategy services?

Yes. Our packages include strategy planning and implementation, unlike competitors that charge hefty additional fees.

Do you review past returns?

Yes. We review at least the prior year's returns for all clients.

Which tax strategies do you specialize in?

S-Corp Election, Home Office Deduction, Business Vehicle Use, Deferred Income, Section 179 / Bonus Depreciation, the Augusta Rule, Employing Your Children, Health Insurance Deduction, HSA Contributions, Tax Loss Harvesting, and Cost Segregation.

05

Software & platform specifics

Do you work with Xero?

No.

Do you work with Zoho Books?

We worked with Zoho previously but now focus our expertise on QuickBooks Online.

Do you work with Waveapps?

On a limited basis, for clients with fewer than 10 monthly transactions.

What software do you use for payroll?

We partner with Gusto. We also partner with JustWorks for Professional Employer Organization (PEO) clients.

06

Miscellaneous support

Do you assist with sales tax filings?

We no longer offer sales tax filing as a service. We provide guidance on determining your liability.

Do you offer assistance for IRS notices?

Yes, for most notices. For complex issues, we guide clients toward specialist help.

Do you help with budgeting?

We recommend the Profit First method. We don't offer traditional budgeting services.

Do you assist S-corp owners with determining reasonable compensation?

Yes. The majority of our clients are S-corps, and we provide comprehensive reasonable-compensation reports.

What if I'm not happy with your services after 6 months?

We offer a full refund for comprehensive packages. One-time services are excluded.

Still have questions?

Book a free one-hour consultation. We'll answer whatever's on your list, with real specifics for your business.